The Terms and Conditions (T&Cs) below apply to all Sobriety Coaching packages provided by Carolyn Clark Coaching (‘the coach’), to any individual (‘the client’). These T&Cs constitute the contract for the service between Carolyn Clark Coaching and the client.
The term ‘coaching’ covers Sobriety Coaching for clients, provided under the relevant Carolyn Clark Coaching packages.
The client understands that Carolyn Clark Coaching does not provide ‘recovery’ or ‘rehabilitation’ services; is none of the packages provided by the coach are suitable for individuals that are medically dependent on alcohol. Coaching is not a substitute for professional mental health care or medical care.
In committing to sobriety coaching with Carolyn Clark Coaching, you acknowledge the following:
Data Protection and Confidentiality
You understand that your Coach will protect your information as confidential unless you state otherwise in writing.
The coach reserves the right to disclose elements from sessions with the client to her Coaching Supervisor for the purposes of professional development. Client identities will not be disclosed.
You understand that the use of technology is not always secure and you accept the risks of confidentiality in the use of email, text, phone, WhatsApp, Zoom and any other technology.
Session Frequency and Schedule
The coaching schedule will be arranged between the Coach and the client and the first session can be booked up to four weeks in advance. Carolyn Clark Coaching will recommend the frequency of coaching sessions based on the package selected by the client. This schedule is not binding and may be altered and adjusted by mutual agreement. Session times are approximate but may be shorter if the session reaches a natural close prior to the maximum session time being reached.
Format of Sessions
With exception of the Free Discovery Call and 1:1 chats which can be via telephone, sessions are by video call either by Zoom (preferred) or Microsoft Teams. The coach will provide the client with the meeting details prior to any appointment via email. It is the client’s responsibility to ensure they have functioning technology and are in an appropriate setting at the agreed time of the session.
The coach will ensure they are available for the session at the agreed time. Should it be impossible to complete a session due to technological issues on behalf of the coach, the session will be rescheduled at the first possible convenience for both the coach and the client.
Session Fees and Payment
In return for the fees payable by the client, Carolyn Clark Coaching agrees to provide the service as described above and in accordance with the terms and conditions set out within this document.
The client agrees to pay fees for the service in advance of the first session of the package. Payment of fees
Fees for each package are discussed during the Free Discovery Call; and will be confirmed by the coach by email prior to signing of the client agreement. Fees will be invoiced by the coach, and will be payable prior to the commencement of the programme.
Any payments for sessions paid in advance are honoured even if prices have risen between the point of booking and the time of session.
Dates and Times of Sessions
1:1 Informed Chat and Free Discovery Chats can be booked online through the Carolyn Clark Coaching website / Calendly platform. This will be confirmed by the coach by email prior to the session. In the unlikely event the coach has a calendar clash at the time of booking, a mutually agreeable time will be arranged, or refund offered as applicable.
Subsequent sessions will be arranged between the coach and client. Where possible, electronic invitations including zoom links will be emailed to the client by the coach as soon as possible after arranged.
Sessions can only be rearranged in accordance with the section in these terms and conditions headed “Rearranging Sessions”.
Carolyn Clark Coaching may assign the client tasks or exercises (‘homework’) to complete between coaching sessions. There is no obligation on the client to complete these, but not doing so may slow the client’s progress in gaining their desired goals.
Free Discovery Calls and 1:1 Informed Chats can be rearranged via Calendly with no less than 24 hours notice.
If a client needs to rearrange a coaching session, they should provide at least 48 hours notice. Where possible, Carolyn Clark Coaching will try to accommodate rearranged appointments within 48 hours notice, however this may not be possible. No refunds are possible for appointments that are unable to be scheduled in line with the coaching schedule especially for Walk Your Sober Path clients.
In exceptional circumstances, Carolyn Clark Coaching may need to rearrange a coaching session. In those instances, the client will also receive 48 hours notice where practical.
Where a client pays for a session or sessions in advance they must have the coaching session(s) that they have paid for within 6 months of the payment. Failure to do this will result in their fee being forfeited.
Personal information supplied by clients in coaching sessions will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission, except where required by law or where action might be necessary to prevent harm to the client or someone else.
Client details will be kept securely by Carolyn Clark Coaching in line with the requirements of the law and any professional indemnity insurance policies.
Client details will never be used for marketing purposes except for those opted into by the client on the client agreement form. Any subsequent request to opt out of marketing received by Carolyn Clark Coaching via email will supersede the initial agreement.
Termination of Coaching Mid-Package
In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behaviour by the client, or conflict of interest, or other reasons, Carolyn Clark Coaching can decide to terminate the service to the client early or refuse or be unable to provide further coaching sessions to the client. In such a circumstance the client will be given reasonable notice of termination by the coach where practicable and will be refunded any advance payments made for coaching sessions not yet provided; proportionate to the package fee.
Should the client need to terminate coaching prior to completion of the package, any refunds will be at the discretion of the coach.
In line with all coaching, the client has sole responsibility for taking important decisions in their life with regards to sobriety. The coach has no liability for any loss incurred by any client, whether financial or otherwise, following commencement of coaching sessions, or for any perceived failure by the client, whether justified or otherwise, to achieve a material improvement in their relationship with alcohol or to achieve their desired outcomes or goals.
Variation of Terms & Conditions
Any changes to these terms and conditions intended to take effect prior to the conclusion of those a package will only have effect if agreed by both the coach and the client and confirmed in writing by email by the coach.
This contract is governed by the law of England whose courts have exclusive jurisdiction in relation to any dispute, disagreement, proceedings or legal claim of any nature relating to the service provided or the contract.